Refund policy
Effective Date: July 2026
At Nazhad, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Please read our Return & Refund Policy carefully before requesting a return.
Return Eligibility
You may request a return within 30 days of receiving your order.
To qualify for a return, the item must meet the following conditions:
Unused and unworn
In its original condition
Original tags are attached
Returned in the original packaging whenever possible
Accompanied by proof of purchase or your order number
Returns that do not meet these requirements may not be accepted.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged, defective, or incorrect:
Gift cards
Final sale or clearance items
Personalized or customized products
Items showing signs of wear, washing, alteration, or damage caused after delivery
How to Start a Return
Before returning any item, please contact our customer support team first.
Email: service@nazhad.shop
Please include the following information:
Order number
Customer name
Reason for return
Photos, if the item is damaged, defective, or incorrect
Our team will review your request and respond with return instructions within 1–2 business days.
Please do not send products back without prior authorization.
The return address will be provided after your return request is approved. Please do not send items to the customer service office unless instructed by our support team.
Return Shipping
Return shipping costs depend on the reason for the return.
Customer Preference
If the return is due to customer preference, the customer is responsible for the return shipping cost.
Examples include:
Ordered the wrong size
No longer wanted the item
Changed your mind
Ordered the wrong item by mistake
Original shipping charges are non-refundable for returns caused by customer preference.
Our Error
If the return is caused by our error, Nazhad will cover the return shipping cost or provide an appropriate solution.
Examples include:
Damaged item received
Defective item received
Incorrect item received
Missing item caused by fulfillment error
Refunds
After your returned package is received and inspected, we will notify you of the approval status.
If your return is approved, your refund will be issued to your original payment method within 5–10 business days.
Processing times may vary depending on your bank, credit card company, or payment provider.
Original shipping charges are non-refundable unless the return is caused by our error.
Exchanges
We currently do not offer direct exchanges.
If you would like a different size, color, or product, please return your original item if eligible and place a new order.
Late or Missing Refunds
If you have not received your refund yet, please follow these steps:
Check your bank account again.
Contact your credit card provider.
Contact your bank, as processing times may vary.
If you still need assistance, please contact us at:
Email: service@nazhad.shop
Incorrect, Damaged, or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
Order number
Photos of the item
Photos of the packaging
A brief description of the issue
We will review your request and provide an appropriate solution as quickly as possible.
Return Address
The return address may vary depending on the item and return reason.
A return address will be provided only after your return request has been approved.
Please do not send items to the customer service office or any address listed on our website without prior authorization. Unauthorized returns may not be accepted.
Contact Information
Nazhad Customer Support
Email: service@nazhad.shop
Customer Service Office
400 Corporate Pointe
Suite 300
Culver City, CA 90230
United States
Legal Business Name
Guangzhou Baiyun District Yongping Nibeida Clothing Firm
Company & Manufacturing Address
Room 1002-C1070, No. 80, Yongtai Modaonan Street, Yongping Street, Baiyun District, Guangzhou, Guangdong, China
Business Hours
Monday – Friday
9:00 AM – 6:00 PM PST